© Delba Electrical, Springs, Gauteng, South Africa : Design
Total Electric Motor Solutions

Quality Management - ISO 9001

Delba Electrical. Electric Motor Sales, Rewinding, Repairs and Maintenance, Gauteng

QUALITY POLICY

MISSION

It is the aim of Delba Electrical (Pty) Ltd to maximize customer satisfaction by supplying products and services that consistently satisfy our

customer needs in terms of price, quality, delivery and service which in turn will provide profitable growth and returns.

QUALITY POLICY

DELBA ELECTRICAL in its vision to become “The Leading Electric Motor Repair Company in South Africa” is fully committed to a policy of

total quality management in accordance with the requirements of ISO 9001:2008 Quality Management System.

In order to achieve this DELBA ELECTRICAL has adopted a policy of making Quality a way of life by encouraging and promoting the theme

“QUALITY IS EVERYONES BUSSINESS”. In order to achieve this vision, we will strive towards the following objectives to ensure customer

satisfaction:

Production planning and delivery will be in accordance with Customer Requirements

Reduce non-conforming product to less than two percent of total production per month.

To improve all communication between all customers and Delba departments, functions, activities and employees.

To contribute to profit objective of the organization by optimizing the direct cost of quality against the cost of potential losses, internal

defects, wastage, rework and warranties.

To minimize the risk of failure of quality performance of any product and/or service under specified conditions for a predetermined

period of operation.

To improve managerial and technical skills to install the need for self-discipline and attention to detail in all personnel in conducting

the activities in the organization.

This Quality policy will be reviewed on an annual basis for continuing suitability and improvement.

The organization and its employees will ensure and demonstrate that products comply with all statutory and regulatory requirements

applicable to the product. Products shall also meet their intended purpose, comply with stated specified performance criteria and

turnaround time in accordance with customer requirements.

The organization will not accept a contract/order where customer satisfaction is not possible to meet, for reasons or capacity limits, or

because it is beyond our normal expertise or any other reason (such as inadequate specifications, unrealistic technical or delivery

requirements)

COMMITMENT

Under our personal directing all management and staff are committed to supporting and actively carrying out the requirements of the

Delba Electrical Manual which address the policy and objectives of the company.

Delba Electrical. Electric Motor Sales, Rewinding, Repairs and Maintenance, Gauteng.
Total Electric Motor Solutions
© Delba Electrical, Springs, Gauteng, South Africa : Design